F.A.Q

What currency are your prices listed in?
You can choose your preferred currency by selecting it from the dropdown menu located in the top-right corner of our website.

How can I pay?
We accept all major payment methods for your convenience.

How often do you restock?
Restocking is done on a seasonal basis. However, for our core collection, we strive to keep these items available year-round.

Where do you ship?
We offer worldwide shipping.
Please note: All shipping charges are the responsibility of the buyer and will not be covered by Benefitpromo under any circumstances.

When will my order be shipped?
Orders are processed and shipped within 2-5 business days. For more details, please visit our shipping page.

What taxes and duties will I need to pay?
Taxes and duties depend on your location:

  • Canadian Orders: Taxes are applied and charged at checkout.
  • U.S. & International Orders: Taxes and duties are calculated based on your location and charged at customs.
    Please note: Benefitpromo does not cover the cost of taxes or duties.

Who can I contact if I have trouble ordering online?
If you experience any issues while ordering, please email us at info@benefitpromo.com. We’ll respond as soon as possible, typically within 24-48 hours.

Where can I find more information about Benefitpromo?
For inquiries, please reach out to the appropriate email:

  • General Inquiries: info@benefitpromo.com
  • Wholesale & Custom Orders: chris@benefitpromo.com
  • PR & Press: info@benefitpromo.com
  • Shipping Inquiries: info@benefitpromo.com

My item went on sale after I ordered it. Can I get a refund?
We offer price adjustments under the following conditions:

Sale Adjustments:
If a purchased item is marked down, we provide a one-time price adjustment as long as:

  • The request is made within 7 days of your order date.
  • The same style and size are still in stock at the time of your request.
  • The price difference is refunded to a gift card.

Promotional Adjustments:
For promotional discounts (e.g., Black Friday, Boxing Day), we offer a one-time price adjustment under these conditions:

  • The request is made within 24 hours of your order date.
  • The same style and size are still in stock at the time of your request.
  • The price difference is refunded to a gift card.